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Proficiency and Experience

Ms. Pratt-Phillips, a seasoned professional with 20+ years of experience in Claims Management, boasts a remarkable track record in taking leadership roles to support top management. Notably, Ms. Pratt-Phillips has also designed and served as a trainer for the return-to-work process for management-level employees at one of the largest Automotive Conglomerates in the U.S., showcasing her extensive credentials and expertise in the field.

Skilled and Strategic Mediation

Ms. Pratt-Phillips' excellent communication skills have been instrumental in motivating individuals to achieve maximum results when it comes to settling disputes. In 2007, Ms. Pratt-Phillips harnessed her expertise to design, write, and implement a comprehensive return-to-work program for a prominent Automotive Conglomerate in the U.S.

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Fair and Efficient Dispute Resolution

Ms. Pratt-Phillips adeptly utilizes her mediation skills and educational background to resolve complex claims and employment matters through the mediation process, ensuring fair and efficient resolutions. Her unique management and communication style is pivotal in reducing claims costs and premiums and facilitating successful settlements, whether within the claims environment or in the settling disputes arena.

Comprehensive Claims Management

Ms. Pratt-Phillips provides oversight of adjusters, is a key decision-maker on the set up of claims (i.e., medical only versus enhanced medical), assists in conducting investigations on alleged claims, and plays an integral role in communication with medical providers, attorneys, private investigators, and nurse case managers. She is responsible for promoting and monitoring the company’s modified duty program, where she encourages medical providers to return injured workers to work (restricted duty) when applicable. Ms. Pratt-Philips serves as a liaison between injured workers, management, site management, adjuster, attorneys, and medical providers, maintaining advocacy balance.

Literary Accomplishments and Educational Mentorship

Ms. Pratt-Phillips is a writer with published work in the National Association of Poetry, “Days of Futures Past '' (1988). Ms. Pratt-Phillips holds a Bachelor of Science degree from the University of Houston, a Master's in Conflict Resolution and Reconciliation from Abilene Christian University, is a licensed All-Lines Adjuster, holds a Paralegal Certificate, and has obtained her certification in 40-Hour Basic Mediation with a advanced certification in Marital Disputes, and Certification in Child Protective Services. She has used her mediation skills and knowledge to reduce settlement costs and obtain favorable settlements for employers. She was an employer representative in St. Croix, Virgin Islands, for Engineering, Procurement, and Construction Organizations.


  • Middleburg Institute-Board Member (Non-Profit)
  • Woman of the Year 2013/2014 – National Association of Professional Women
  • Legacy Registry Honoree 2013/2014 – National Association of Professional Women
  • Memberships/Affiliations
  • ESIS Client Advisory Board Member (2008 to Present)
  • Board of the Houston chapter of Risk and Insurance Management Society (RIMS) – Legislative Director –
  • Houston Claims Association
  • Texas Workers’ Compensation Medical Advisory Committee in 2003 and 2004.
  • Texas Association of Mediators
  • Association of Family and Conciliation Courts
  • Camden Park Homeowners Association Board Member – Vice President
  • National Association of Professional Women

With a wealth of education, certifications, and hands-on experience, Ms. Pratt-Phillips is committed to providing expert mediation services tailored to your unique needs. Ready to resolve disputes, save costs, and achieve favorable outcomes? Contact us today to schedule your consultation.

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